Privacy Policy – How dreamplay Protects Your Data

1. Introduction

dreamplay ("the Platform", "we", "us") is an online gaming platform serving registered players in the Philippines. The protection of your personal information is important to us. This Privacy Policy sets out how dreamplay collects, uses, stores, and protects personal data in connection with the use of our services.

This policy should be read together with the dreamplay Terms and Conditions. By registering an account and using dreamplay, you agree to the data practices described in this policy.

If you have questions about anything in this policy, you can reach the dreamplay support team at [email protected].

2. Data We Collect

dreamplay collects personal information in connection with your use of the platform. The types of data we collect include:

dreamplay does not collect sensitive personal data beyond what is necessary for identity verification and responsible gaming compliance (such as age verification). We do not collect financial information beyond what is needed to process your deposits and withdrawals.

3. How We Use Your Data

Personal data collected by dreamplay is used for the following purposes:

• Account management: To create and maintain your dreamplay account, including login authentication via OTP and password.
• Identity verification (KYC): To verify that you meet the age and eligibility requirements to use the platform, and to process withdrawal requests.
• Transaction processing: To record and process deposits and withdrawals in Philippine Peso through your registered payment methods.
• Platform security: To detect and prevent fraud, unauthorised access, money laundering, and other prohibited activities.
• Responsible gaming: To monitor account activity for indicators of problem gaming behaviour and to support players who request self-exclusion or spending limits.
• Customer support: To respond to your enquiries, resolve account issues, and provide assistance when you contact us.
• Platform improvement: To analyse usage patterns and improve the dreamplay experience for Filipino players.
• Legal and compliance obligations: To comply with applicable legal, regulatory, and anti-money laundering requirements.

dreamplay does not use your personal data for automated decision-making that produces significant legal effects without human review.

4. Data Sharing

dreamplay does not sell or rent your personal information to third parties. Data may be shared in the following limited circumstances:

• Payment processors and e-wallet providers: When you make a deposit or request a withdrawal, relevant transaction details are shared with the payment provider (such as your bank or e-wallet service) to facilitate the transaction.
• Game providers and technology partners: Platform features and game content may be delivered through third-party providers. These providers access only the data necessary to deliver their service and are bound by confidentiality obligations.
• Legal and regulatory obligations: dreamplay may be required to disclose personal information in response to lawful requests by competent authorities, including for anti-money laundering or fraud investigation purposes.
• Business operations: Data may be processed by service providers who assist with platform hosting, security, analytics, and customer support. These providers act only on dreamplay's instructions.

In all cases where data is shared with third parties, dreamplay takes reasonable steps to ensure that recipients maintain appropriate data protection standards.

5. Data Security

dreamplay uses technical and organisational security measures to protect your personal data from unauthorised access, loss, or misuse. These measures include:

• SSL/TLS encryption for all data transmitted between your device and dreamplay's servers
• OTP (one-time password) authentication for account logins and sensitive actions
• Access controls limiting which personnel can access personal data, based on operational necessity
• Secure storage on protected servers with monitoring for unauthorised access attempts

Despite these measures, no online platform can guarantee absolute security. You also play an important role in keeping your account secure — by choosing a strong password, not sharing your credentials, and reporting any suspicious account activity to dreamplay support immediately.

6. Data Retention

dreamplay retains personal data for as long as it is necessary to fulfil the purposes described in this policy, or as required by applicable law. Specific retention considerations include:

• Active account data is retained for the duration of your account and for a reasonable period after account closure to handle any outstanding queries or obligations.
• KYC and identity documents are retained as required for anti-money laundering compliance purposes. The required retention period is determined by applicable obligations.
• Transaction records are retained to support dispute resolution and legal compliance requirements.
• Communications with support are retained for a period sufficient to address follow-up queries and quality assurance.

When personal data is no longer required and no legal obligation requires its retention, dreamplay takes steps to securely delete or anonymise it.

7. Cookies and Tracking

dreamplay uses cookies and similar tracking technologies on the website and app to support platform functionality and improve user experience. Cookies used by dreamplay include:

• Essential cookies: Required for core platform functions such as maintaining your logged-in session, remembering preferences, and managing security tokens. These cannot be disabled without affecting platform functionality.
• Analytics cookies: Used to understand how players navigate and use the dreamplay platform — including which pages are visited most often and where technical issues occur. This data is collected in aggregate and is not linked to individual identities for analytical purposes.
• Functional cookies: Allow the platform to remember settings and preferences across sessions, such as language settings and display preferences.

You can adjust cookie preferences through your browser settings. Disabling essential cookies may affect your ability to use certain features of dreamplay. Third-party cookies may be set by game providers or analytics tools integrated into the platform — these operate under those providers' own privacy policies.

8. Your Rights Over Your Data

As a registered dreamplay player, you have the following rights regarding your personal data:

• Right to access: You can request a summary of the personal data dreamplay holds about you.
• Right to correction: If your personal data is inaccurate or outdated, you can request that it be corrected. Some information, such as your registered name, may require supporting documentation to amend.
• Right to enquire: You can ask how your personal data is being used and who it has been shared with.
• Right to deletion: In some circumstances, you can request that dreamplay delete personal data we hold about you. This right is subject to any legal obligations that require us to retain certain records (such as KYC and transaction data).

To exercise any of these rights, contact dreamplay support at [email protected]. We will respond within a reasonable timeframe and may need to verify your identity before processing the request.

9. Minors

dreamplay is strictly for adults aged 21 and above. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that a user under 21 has registered an account, we will close the account and delete the associated personal data as soon as practicable, subject to any applicable legal requirements.

If you believe a minor has registered on dreamplay, please notify us immediately at [email protected].

10. Changes to This Policy

dreamplay may update this Privacy Policy from time to time to reflect changes in platform operations, legal requirements, or data practices. When changes are made, the revised policy will be posted on this page with an updated "Last updated" date. For significant changes, we will attempt to notify registered players via email or an in-platform notification.

Continued use of dreamplay after an updated Privacy Policy is posted constitutes your acceptance of the changes. We recommend reviewing this page periodically to stay informed of how your data is being handled.

11. Contact Us

For any questions, requests, or concerns related to this Privacy Policy or to how dreamplay handles your personal data, please contact us:

• Email: [email protected]
• FAQ: Visit the FAQ page for answers to common questions about accounts, deposits, and the platform

dreamplay treats privacy enquiries seriously and will respond as promptly as possible. If your request concerns identity verification or the correction of personal data, please include your registered email address and a brief description of the request so we can locate your account.